Support

Having Problems?

If you are having issues and need support please click the button to the right to be directed to a special contact form that will get you the help you need quickly. For current care package customers only.

Care Packages


Basic

$40

Per Month
  • Fast dependable hosting
  • Daily Backups
  • Automatic Updates
Get Basic

Elite

$600

Per Month
  • All of Pro and Basic
  • Manage all content updates
  • Add/Change Requests are all included
Get Elite
Crimson Quest has teamed up with the fine people over at Flywheel to provide the best in class hosting and WordPress management solution. Your website will always have the latest and greatest security updates as well as any other 3rd party applications, updated and upgraded immediately. If you are experiencing problems with your site and the hosting is the cause of the problem your ticket will be handled free of charge, otherwise the standard hourly rate applies.
If you subscribe to the Pro Package you get direct email and phone support with any issues you are having. With a 50% discount on the hourly rate to add or change things. Fixing things that are broken are included in the monthly fee. You also have access to ask any questions about your site on a weekly basis. (Whats the best way to promote your site, how to integrate with social media, etc.)
The Elite package is basically a retainer. If you don’t want to give updating your site with content and managing it to someone on your team, think of Crimson Quest as your part time employee. For the monthly rate, you don’t have to worry about how many hours it will take to change or update things, it’s all included and gives you that peace of mind.